Motorcycle fairings are not easy to manufacture which involves a lot of craftsmanship and expertise. Currently the production time is 10-15 business days, then shipped out in perfect package using air express shipping method. The shipping takes approximately 15-20 days.
Tracking number will sent via email once shipped out.
Returns accepted. We strive to make our customers 100% satisfied with the product they've purchased from us. We believe that when you pay more than 500 USD for a product, you deserve to not only get the product that you ordered, but the service and product that you want. If you are experiencing any shipping or products issue, or you're feeling frustrated, then please send us an email and our team will assist you right away.
ORDERS ELIGIBLE FOR RETURNS:
To be eligible for a return or an exchange, your items must be:
1. Unused and in the same condition that you received it.
2. Original Packaging. ( All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.)
3. Responsible for your own shipping cost for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not offer exchange service for any products at this time. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items.
HOW TO RETURN
1. Submit a return request at CONTACT US page within 7 days upon receiving your order.
2. Once approved, Wrap the unused item securely in its original package..
3. Fill in the "Return Form" and Send them back with this form enclosed. We recommend you get a tracking code & proof of postage as we cannot process returns that do not reach us.
4. Once we receive the returned products and confirm the condition, we will process your return immediately.
If you received defective, incorrect, or incomplete merchandise, please email us within 7 days of delivery for replacement, and please include your order number, and any details about the issue you’re experiencing in your message. We'll work with you to make it right.
If you requested returns, refunds are processed within 48 hours of receiving the return item(s). Refunds will be returned only to the original form of payment. Free gifts are not eligible for return or exchange. In normal cases, it will take 10-15 days for your bank to process the refund after the refund was processed.
ABOUT THE SHIPPING COST
1. Customers will be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
3. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
1)Cancelling Orders (Unshipped-out)
Please notice that, all motorcyle fairings are made to order, as said before, they are not easy to manufacture which involves a lot of craftsmanship and expertise.
* Orders can only be cancelled within 24 hours of payment for a full refund.
* For orders 24+ hours after payment: orders can't be canceled. or will have 30% restocking fee applied.
2)Cancelling Orders (Shipped-out)
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please submit a return request after you receive the parcel because we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued once we receive the parcel returned.